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NETGEAR Product Support & Warranty

Updated

All Netgear branded products are covered by a Netgear manufacturer's warranty.

For any questions or warranty claims you may contact Netgear directly via the details below: 

Email: 

Phone: 1300 361 254 

Web Form: 

Website: http://www.netgear.com.au/support/

 

Netgear's "Limited Lifetime Warranty" does not mean the product is covered forever. It means:

You (the original owner) are covered while you own and use the product, up to the point Netgear officially ends support (typically 5 years post-EOL for most models).

 

NETGEAR Limited Hardware Warranty – Australia

Thank you for choosing NETGEAR products. Below is a summary of warranty coverage and important information for Australian customers.

Product Registration

To receive warranty entitlement, please register your product within 90 days of purchase at:

Warranty Coverage

  • Applies to products purchased from authorized NETGEAR resellers.
  • Proof of purchase is required (retain your receipt).
  • Coverage varies by product – check your product page on netgear.com for details.
  • ProSAFE Limited Lifetime Warranty ends 5 years after a product is marked End of Life (except for Fully Managed Switches, which remain covered).

Australian Consumer Law

This warranty is in addition to your rights under the Australian Consumer Law. Goods come with guarantees that cannot be excluded. You are entitled to:

  • A replacement or refund for a major failure
  • Compensation for other foreseeable loss or damage
  • Repair or replacement if the product fails to meet acceptable quality

Warranty Support in Australia

For standard support, call NETGEAR at 1300 361 254. If a return is required:

Return Address:
BRIGHTSTAR LOGISTICS PTY LTD
Att: Netgear Returns
Door 7, 11–13 Ash Road,
Prestons, NSW 2170

What Is Covered

NETGEAR warrants its products against defects in materials and workmanship during normal usage. Warranty applies only to the original purchaser and is not transferable.

What Is Not Covered

  • Damage due to shipping, misuse, unauthorized modification, or accident
  • Products without a valid serial number or purchased from unauthorized sellers
  • Use of rechargeable or low-quality batteries in devices where not recommended

Your Responsibilities

  1. Contact NETGEAR support to get an RMA number
  2. Return the product at your own shipping cost
  3. Include valid proof of purchase

NETGEAR’s Responsibilities

If the product is deemed faulty, NETGEAR will repair, replace with a similar or refurbished unit, or refund the depreciated purchase price. Return shipping is covered by NETGEAR.

Data Responsibility

Back up your data before warranty service. NETGEAR is not responsible for data loss during repair or replacement.

Limitation of Liability

To the extent allowed by law, NETGEAR is not liable for indirect, incidental, or consequential damages including data loss, loss of revenue, or other commercial damage.

This warranty is governed by the laws of the country where you purchased the product and does not limit your rights under applicable consumer laws.

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